C³ Carpet Clean Co
Privacy
This policy explains the information used to quote, book and complete carpet cleaning work.
For questions about your booking or information, call C³ on 0483 694 598.
Who we are
C³ Carpet Clean Co is the trading name of C3 Carpet Clean Co Pty Ltd. We are based in Sunshine, Victoria and clean carpets in selected Melbourne postcodes. Contact us on 0483 694 598 or bookings@bookc3.com.
What we collect
We collect the contact, address, access and service details needed to quote, schedule and complete a booking. Rug or job photos are optional unless a safe service decision needs them.
How we use it
We use booking details to show services and availability, schedule the work, send service emails and keep required operational records. Marketing messages require separate consent.
Website analytics
Google Analytics runs only if you allow it. It shows us which pages and booking steps are used. Contact, address and job details are not sent as analytics events. You can change this choice from Analytics settings in the footer.
Booking records
C³ uses your booking and contact information to arrange and deliver your clean. Supabase stores booking records and Resend delivers booking emails. No payment is taken online, so the website does not collect card details.
Website hosting
Vercel hosts our website and may process basic technical information needed to securely deliver it. Access to booking information is restricted to authorised staff and the service providers needed to operate your booking.
Retention and where information is stored
We keep booking, contact and financial records for as long as needed to deliver the service and to meet our tax and legal record-keeping obligations, then delete or de-identify them. Supabase stores booking records in Sydney, Australia. Vercel (our website host) and Resend (our email provider) may process information on servers located in the United States. We only use service providers who are contractually required to protect your information.
Your choices
You can ask to correct your details or ask how they are handled. Required financial and booking records may need to be kept for legal and operational reasons.
Complaints
Tell us first: call 0483 694 598 or email bookings@bookc3.com and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au for privacy matters, or Consumer Affairs Victoria for a service dispute.
Document version
Version dated 12 September 2026.