C³ Carpet Clean Co
Booking policy
This policy explains how payment, changes and cancellations work. You accept it before you confirm a booking.
For questions about your booking or information, call C³ on 0483 694 598.
Who we are
C³ Carpet Clean Co is the trading name of C3 Carpet Clean Co Pty Ltd. We are based in Sunshine, Victoria and clean carpets in selected Melbourne postcodes. Contact us on 0483 694 598 or bookings@bookc3.com.
Nothing to pay now
Nothing is paid up front. Your fixed price is shown before you confirm. You pay after the completed job by EFTPOS, card or cash.
Moving or cancelling
You can move or cancel your booking online for free until 24 hours before the appointment. Use the private link in your confirmation email. Inside 24 hours, call 0483 694 598 and we will help.
No show or no access
If we arrive and cannot get in, or the required water or power is not available, the visit is not charged. We may ask you to arrange your next booking by phone.
If we cancel
If we ever need to cancel, we will tell you as soon as we can and offer a new time you approve. Nothing is charged.
Service quality
Tell us about a quality concern within 7 days. We will inspect the area and clean it again where appropriate. Permanent stains cannot be guaranteed, and your Australian Consumer Law rights are not affected.
Founding 100
Three standard rooms for A$120, paid after the job. One per household, for instant booking postcodes only, while the 100 places last.
Retention and where information is stored
We keep booking, contact and financial records for as long as needed to deliver the service and to meet our tax and legal record-keeping obligations, then delete or de-identify them. Supabase stores booking records in Sydney, Australia. Vercel (our website host) and Resend (our email provider) may process information on servers located in the United States. We only use service providers who are contractually required to protect your information.
Complaints
Tell us first: call 0483 694 598 or email bookings@bookc3.com and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au for privacy matters, or Consumer Affairs Victoria for a service dispute.
Document version
Version dated 12 September 2026.