C³ Carpet Clean Co
Booking policy
This policy explains changes, cancellations and refunds. Important terms also appear immediately before payment.
For questions about your booking or information, call C³ on 0483 694 598.
24 hours or more
You may move the booking payment to another suitable time or ask for a full refund.
Under 24 hours
One emergency reschedule may transfer the existing booking payment once. A second late reschedule requires a new booking payment and the previous booking payment is retained. Under-24-hour cancellations, no-shows, denied access, or unavailable required water or electricity result in the booking payment being retained.
If we cancel
You can choose a full refund or a new time you approve.
Service quality
Tell us about a quality issue within seven days. We may inspect and re-clean the affected area where appropriate. Permanent stain removal is not guaranteed, and your Australian Consumer Law rights remain unaffected.
If a paid time no longer fits
We will not silently move the booking. We will offer nearby times. If none work, we will begin the appropriate refund process.